I say back home, because Red Bay is where Phaeton Place was born. She has her roots here. We came back this time because we have to get two bay doors replaced. We actually are scheduled on Monday, June 11, but we had a couple other things we hoped to get fixed while we were in the area. Terry's family reunion is June 9, so we got done in Searcy in time to get over here.
We stopped into the body shop and they have our doors. They are going to check their schedule to see when they can do it, maybe this week or early next week.
We also stopped at the camp office to sign up for a service appointment. After July 7, Tiffin will no longer work on motorhomes past ten years old, so we won't be able to get factory service. But there are so many outfits here, former Tiffin employees who have gone out on their own, that this is still the best place to come to get work done. Tiffin even supplies you with a little catalog of all the places that do work and even a map with their locations. We had two items that needed attention, the door awning and a slide roller. We were told that the scheduler would come around today to see us.
So we went to bed last night knowing we would be talking to someone today. I got up early and was having my first cup of coffee when the phone rang at 6 a.m. The lady spoke in a heavily southern accented voice and I had trouble understanding her. But she asked if we could be in Bay 10 at 7 a.m. What???????? Yes, I said. We will be there. I ran and woke Terry up and told him. He asked, "Can we make it?" I said, "We're gonna try." We left at 6:45 and were sitting waiting in front of Bay 10 a few minutes later. In fact, our paperwork had not yet reached our bay. Once we were in, we told them our two problems and we unloaded the cabinets they would have to have access through. Since we had rushed around, we hadn't had breakfast, so I ran out and got us breakfast. I got back about 8:15 and they were DONE! DONE! Unbelievable! The awning was not broken. Water had built up in the endcap and the tech removed it and then drilled a little hole to keep water draining from now on. He lubricated it a bit and it is good to go. The slide roller was a bigger job, but they know how to repair this stuff. They had to actually jack up the slide from the outside. Didn't take much time to get it in place. They thought they might have to fix our broken one if they didn't have one in stock. But they did have one and told us to keep the old one and have it repaired/welded so we would have a backup.
We were back on our site here at the camp at 8:30. Man, what a fast, busy 2 1/2 hours that was. I can't believe we just dropped in hoping to maybe at least get someone to look at in and it's fixed! I just can't say enough for Tiffin. They do it right.
We are here in the camp for another 5 nights or so, then we move to Piney Grove Corps Park in Mississippi, to be close to the reunion. Once we leave there, we will be back here in Red Bay, unless our work is finished between now and next Wednesday. So we are happy campers once again!
Till next time. . .
Dale
Showing posts with label Tiffin. Show all posts
Showing posts with label Tiffin. Show all posts
Friday, June 01, 2018
Thursday, June 15, 2017
Red Bay Time!
Whenever we come to Mississippi for the family reunion, we normally schedule some time in at Red Bay for any repairs we need. They have changed the system at the Tiffin Service Center, but we can still get service. On our way down here from Indiana, our windshield broke and Red Bay is the best place to get it fixed. They have them in stock and we don't have to wait. We drove over to Red Bay on Sunday.
We had an appointment with Bay Diesel to have our cab air fixed. It had quit cooling us down and with temps in the 90's, we need A/C going down the road. Some people run their generators and roof air, but it doesn't help with the heat coming in the front windshield.
True to form, Tiffin called early Monday morning and asked us to come in to get the windshield changed out. We knew they would probably call us, so we set an alarm and got up early. We had Phaeton Place ready to roll and were out of there and in the proper bay in no time. We had developed a problem with fumes from the gray tank and so we went into the office to ask about getting that tracked down. The gal said no problem and as soon as the windshield was done, they took us into an express bay. There the two techs worked the rest of the day and fixed the vents which had dropped down too far and were expelling foul air into the coach. That worked and we are once again fume free.
While we were there, Terry mentioned he wanted to have the slide toppers changed out and a guy stopped by to talk to him. They came out that evening and measured for our new toppers and came back on Tuesday evening to put them on. They work at Tiffin and do this on the side. So we got our new slide toppers. They work great and look better than the ones that were beginning to fray and had holes in them. Thanks, Tiffin, once again, for the fine service and a safe place where we can come, continue to live in our coach and get things fixed. We were ready to roll on Wednesday morning.
Till next time. . .
Dale
We had an appointment with Bay Diesel to have our cab air fixed. It had quit cooling us down and with temps in the 90's, we need A/C going down the road. Some people run their generators and roof air, but it doesn't help with the heat coming in the front windshield.
True to form, Tiffin called early Monday morning and asked us to come in to get the windshield changed out. We knew they would probably call us, so we set an alarm and got up early. We had Phaeton Place ready to roll and were out of there and in the proper bay in no time. We had developed a problem with fumes from the gray tank and so we went into the office to ask about getting that tracked down. The gal said no problem and as soon as the windshield was done, they took us into an express bay. There the two techs worked the rest of the day and fixed the vents which had dropped down too far and were expelling foul air into the coach. That worked and we are once again fume free.
While we were there, Terry mentioned he wanted to have the slide toppers changed out and a guy stopped by to talk to him. They came out that evening and measured for our new toppers and came back on Tuesday evening to put them on. They work at Tiffin and do this on the side. So we got our new slide toppers. They work great and look better than the ones that were beginning to fray and had holes in them. Thanks, Tiffin, once again, for the fine service and a safe place where we can come, continue to live in our coach and get things fixed. We were ready to roll on Wednesday morning.
Till next time. . .
Dale
Tuesday, October 06, 2015
On down the road. . .
Can't believe we finally made it out of Gallipolis, Ohio. That's not a bad stop, so if you are ever traveling up 35 through Ohio, the camp is located at the fairgrounds. It is $20 for full hookup. The sites technically are not pull through, but if there aren't many in camp, you can drive through the back site into yours. We were also able to keep our toad behind us the entire time. There are over 100 campsites and there were just six of us there. All are FHU sites. There is a bathhouse which would be acceptable if it were ever cleaned. There used to always be a dozen campers when we would stop here, but not anymore. They did say that when the Bob Evans festival starts next week, just down the road, that they will be busy.
Now a word about the Campground Manager. There is and there isn't. Depends on what you expect in a campground manager. One would think they would take your money and give you a site. In an ideal world, that's what happens. The last time we were here, there were no cars at the manager's run down trailer and nothing to indicate it was open. We left. I later emailed the fairgrounds and they were mortified that we and another camper who had pulled in left because no manager was on site and NO rigs were in the camp. He assured me they were open all year and he would look into it.
So "Edna" was there when we arrived. We paid for one night, then parked. If you read my Facebook you know that we experienced a breakdown and could not move for several days. Each time I went to renew, there was a sign on the door to pick a site and someone would come to collect. I know that person would not be "Edna" because she can't really get around very well. One time when I went to renew, a young man whom I had seen there before went up to the door with what looked to be some food and he knocked on the door. Edna yelled from inside, "Go away, leave me alone." The young man talked with her and she opened the door, invited me in and wrote me a receipt, very cordially.
So, if you are ever there, my advice is to park and try later to pay or wait for someone to come around. If she's there and accepting visitors, no problem. And she was always very nice, never nasty. I'm not sure what her story is, but she is dealing with what appears to be an invalid family member as well.
I am glad to report that we have finally left the camp there and Phaeton Place is up and running. Very well in fact. There is so much that conspired to keep us there and to get us running. Too much to talk about. But we did get a mobile mechanic out who checked all the wiring front to back. He tested the voltage and for grounds. Tightened stuff down, etc. When he got to the front, he found a bad end on the main cable running power from the back to the front. It was on the firewall. He removed the wire and put a new end on it and crimped it good. Still, she wouldn't start, so he recommended a tow. A bit tricky because the jacks were down. Terry continued to ponder the dilemma. We stayed the weekend and Monday morning he started calling Tiffin again and waiting on call backs. He spent time on the phone with Chris Morrow at Bay Diesel going over the fuse block with him. Finally in the afternoon a chassis tech called back. He confirmed what Terry now concluded. The main problem we had was with the bad connection on the main power source coming from the back and terminating on the firewall. That's fixed. The second item was a fuse missing from the fuse block. If there was never a fuse there, why did it need one now? Turns out in digging around in the area under the dash, Terry found "the" green 30 amp fuse about 12 inches away from where it was supposed to be plugged in. How does a fuse that requires pliers to pull out jump out of it's socket? Strange but true. We're thinking that with all the service we have had this summer, perhaps someone in checking the fuses didn't get it plugged back in completely and when Terry popped off the cover, it got caught "just right" and flipped out. So we didn't know that there had ever been one there when in reality it had been there all the time. Fuse was still good, put it back in and all is well.
Tiffin, in reviewing everything Terry told them, felt confident that the major problem was the connection on the firewall stud and then secondary to that, the fuse missing which controls all the ignition, etc.
So we took off this morning, altered our route to not run down Sandstone Mountain, my arch nemesis, a 5 mile 7% grade with two 90 degree curves. Instead we drove south down I-77 into Virginia. There are some grades there almost as steep as on 64, but there are breaks in them and the drive was very nice with no scary moments on the descents. We arrived at our campground about 12:30, set up and had lunch. We had a great drive, beautiful scenery and Phaeton Place had nary a hiccup on the drive. She performed like the champ she is and we believe all those problems we had are behind us.
Our campground has hills all around it and there are cattle and sheep grazing on the hillside. The weather was warm this afternoon and has now cooled down. Beautiful weather. The campground was less than 50% filled when we got here, but has nearly filled up now with rigs continuing to come in after dark.
Tomorrow we get into Charlottesville and get to spend a week with the kids and grandkids. Can't wait!
Whoo hoo!
Till next time. . .
Dale
Now a word about the Campground Manager. There is and there isn't. Depends on what you expect in a campground manager. One would think they would take your money and give you a site. In an ideal world, that's what happens. The last time we were here, there were no cars at the manager's run down trailer and nothing to indicate it was open. We left. I later emailed the fairgrounds and they were mortified that we and another camper who had pulled in left because no manager was on site and NO rigs were in the camp. He assured me they were open all year and he would look into it.
So "Edna" was there when we arrived. We paid for one night, then parked. If you read my Facebook you know that we experienced a breakdown and could not move for several days. Each time I went to renew, there was a sign on the door to pick a site and someone would come to collect. I know that person would not be "Edna" because she can't really get around very well. One time when I went to renew, a young man whom I had seen there before went up to the door with what looked to be some food and he knocked on the door. Edna yelled from inside, "Go away, leave me alone." The young man talked with her and she opened the door, invited me in and wrote me a receipt, very cordially.
So, if you are ever there, my advice is to park and try later to pay or wait for someone to come around. If she's there and accepting visitors, no problem. And she was always very nice, never nasty. I'm not sure what her story is, but she is dealing with what appears to be an invalid family member as well.
I am glad to report that we have finally left the camp there and Phaeton Place is up and running. Very well in fact. There is so much that conspired to keep us there and to get us running. Too much to talk about. But we did get a mobile mechanic out who checked all the wiring front to back. He tested the voltage and for grounds. Tightened stuff down, etc. When he got to the front, he found a bad end on the main cable running power from the back to the front. It was on the firewall. He removed the wire and put a new end on it and crimped it good. Still, she wouldn't start, so he recommended a tow. A bit tricky because the jacks were down. Terry continued to ponder the dilemma. We stayed the weekend and Monday morning he started calling Tiffin again and waiting on call backs. He spent time on the phone with Chris Morrow at Bay Diesel going over the fuse block with him. Finally in the afternoon a chassis tech called back. He confirmed what Terry now concluded. The main problem we had was with the bad connection on the main power source coming from the back and terminating on the firewall. That's fixed. The second item was a fuse missing from the fuse block. If there was never a fuse there, why did it need one now? Turns out in digging around in the area under the dash, Terry found "the" green 30 amp fuse about 12 inches away from where it was supposed to be plugged in. How does a fuse that requires pliers to pull out jump out of it's socket? Strange but true. We're thinking that with all the service we have had this summer, perhaps someone in checking the fuses didn't get it plugged back in completely and when Terry popped off the cover, it got caught "just right" and flipped out. So we didn't know that there had ever been one there when in reality it had been there all the time. Fuse was still good, put it back in and all is well.
Tiffin, in reviewing everything Terry told them, felt confident that the major problem was the connection on the firewall stud and then secondary to that, the fuse missing which controls all the ignition, etc.
So we took off this morning, altered our route to not run down Sandstone Mountain, my arch nemesis, a 5 mile 7% grade with two 90 degree curves. Instead we drove south down I-77 into Virginia. There are some grades there almost as steep as on 64, but there are breaks in them and the drive was very nice with no scary moments on the descents. We arrived at our campground about 12:30, set up and had lunch. We had a great drive, beautiful scenery and Phaeton Place had nary a hiccup on the drive. She performed like the champ she is and we believe all those problems we had are behind us.
Our campground has hills all around it and there are cattle and sheep grazing on the hillside. The weather was warm this afternoon and has now cooled down. Beautiful weather. The campground was less than 50% filled when we got here, but has nearly filled up now with rigs continuing to come in after dark.
Tomorrow we get into Charlottesville and get to spend a week with the kids and grandkids. Can't wait!
Whoo hoo!
Till next time. . .
Dale
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